Voice over Internet Protocol, commonly referred to in the telecommunications world as VoIP, is a phone solution that is affordable, flexible, and technologically advanced. VoIP uses your current broadband connection in order to make and receive calls, keeping costs down and quality high. Using VoIP not only provides you with quality voice, but also with a number of included functions that can help your business succeed. One of the best things that a VoIP solution does is effectively routing and handling calls to make sure your customers are happy.