Scalability describes the ability for a system to handle an increasing amount of workload without affecting its overall performance or efficiency. For businesses, scalability is one of the most valuable characteristics to look for in each and every system or tool they use. This is especially crucial for small to mid-sized businesses whose needs and demands may change frequently. Fortunately, those looking for a scalable business communications solution need not look any further than a Voice over Internet Protocol (VoIP) system.

Documenting customer interactions is one of the secret ingredients to creating a customer-centric culture. It helps organizations gain valuable insights into the problems and demands of their prospects and customers, and find solutions to address them. Fortunately, today’s business Voice over Internet Protocol (VoIP) phone systems offer a valuable yet often overlooked tool that helps business document customer interactions conveniently: Call Recording.

The Bring Your Own Device (BYOD) revolution is showing no signs of slowing down. With the popularity of smartphones, flexible working arrangements, and Voice over Internet Protocol (VoIP) phone providers that offer a BYOD option, more and more companies are embracing BYOD. Plus, with the various benefits it offers, such as increased employee satisfaction, productivity and innovation, as well as cost-savings, many companies couldn’t see any reason why they shouldn’t hop onto the trend.

By 2020, the number of mobile workers in the United States will surpass 105 million, making up nearly three quarters (72.3%) of the total U.S. workforce.

This is according to a forecast by International Data Commission (IDC). The analyst firm sees several factors behind this growth, including the ubiquity of smartphones and tablets, and the increasing acceptance of Bring Your Own Device (BYOD) programs in organizations.

Bring Your Own Device (BYOD) is the practice of allowing employees in an organization to bring and use their personal devices (such as computers, laptops, smartphones, or tablets) for work purposes. Many companies have adopted a BYOD policy because of the benefits it brings, such as cost-savings, increased productivity and innovation, and employee satisfaction.

To be truly competitive in today’s business market, it’s critical that organizations remain adaptable and innovative. One way to do this is by staying on top of the latest technologies that help businesses become more efficient and productive, such as Voice over Internet Protocol (VoIP) technology. VoIP phone systems are quickly gaining popularity because they’re more affordable, scalable and feature-rich than traditional, on-premise systems. They also support the needs of today’s increasingly mobile workforce.

These days, companies have the convenience of choosing between a live receptionist or an auto attendant. With a Voice over Internet Protocol (VoIP) phone system, businesses can take advantage of features like auto attendant (also referenced as a virtual receptionist) to help them streamline business communications instead of employing a dedicated staff member.

Google Voice, the internet telephony service of search giant Google, was launched in 2009 after the company acquired the service GrandCentral. It was initially offered as an “invite-only” system, but has since been made available to all Gmail subscribers.

Shopping around for a business Voice over Internet Protocol (VoIP) phone system can be a daunting task, especially when there are so many different plans and providers available in the telecommunications market. Even though having a wide range of choices is a good thing, it can be challenging to see through unreliable providers and promotions to pick out the best VoIP solution that truly delivers quality and meets your business needs.

Everyday, consumers get bombarded by literally thousands of advertising messages in many different channels, from television and radio, to email and social media. This has made it difficult for companies to create a marketing message that stands out and cuts through the noise.

In order to turn prospects into paying customers, businesses not only have to give people a compelling offer, they must also offer a quick, easy, and memorable way for consumers to connect to them to convert inquiries into sales. And this is where vanity numbers play a vital role.