Provider Summary
Twilio Flex supports an abundance of communication channels including rich messaging, voice, and video, allowing agents to switch from a phone call to video chat, as well as manage interactions across various web and mobile environments, from a single UI. Users also can add new channels from the Flex Marketplace using pre-built integrations from third parties. Flex’s omnichannel capabilities allow agents to effortlessly follow a conversation across multiple channels, without losing the context. Flex analytics include real-time and historical dashboards to help users improve agent, administrator, or supervisor performance, and lets users monitor agent interactions in real time across any channel.
Editorial Review
Twilio Flex is the first fully programmable cloud contact center platform that gives businesses total and complete control of their contact center experience. With Twilio Flex, companies can instantly deploy an omnichannel contact center platform and also programmatically customize every element possible of the experience including the agent interface, communication channels, interaction routing, and reporting to meet the unique needs of the business.
As the leader in Cloud Communications Twilio powers over 28 billion calls and messages a year. Companies such as Twitter, Uber, and, Airbnb all use Twilio Elastic SIP Trunking to eliminate the complex capacity planning and contract negotiations that come with global carrier relationships. Twilio offers a high quality service with access to local phone numbers in 70+ countries by connecting to Tier 1 carriers around the world. This way you only have to work with one provider for any VoIP or UC deployment. Twilio also gives you access to a wide range of other channels like SMS, chat, and video.
Twilio Flex
Twilio Flex supports an abundance of communication channels including rich messaging, voice, and video, allowing agents to switch from a phone call to video chat, as well as manage interactions across various web and mobile environments, from a single UI. Users also can add new channels from the Flex Marketplace using pre-built integrations from third parties. Flex’s omnichannel capabilities allow agents to effortlessly follow a conversation across multiple channels, without losing the context. Flex analytics include real-time and historical dashboards to help users improve agent, administrator, or supervisor performance, and lets users monitor agent interactions in real time across any channel.
This plan is available in the following countries: United StatesPlan Pricing & basic Information
- Minutes: Unlimited
- N/A
- Long Distance: N/A
- International: N/A
- Set-up Fee: $0.00
- Termination Fee: $0.00
Number Availability & Details
Equipment Options
Equipment Options
Disclaimer - Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
User Reviews for Twilio
Flex
Twilio Flex supports an abundance of communication channels including rich messaging, voice, and...
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