Provider Summary
As one of the leading cloud contact center call solutions, 3CLogic is determined to bring the best and most-modern technology into the business world. The company offers cloud based inbound and outbound customer interaction channels such as voice, chat and social media, helping companies connect with their customers with the latest cloud contact center solutions. Their services provide businesses with a 360 degree view of all customer interactions which, in turn, helps to improve first call resolutions, lower customer turnover, and empower agents to make for a better customer service experience.
Editorial Review
3CLogic has a reputation as being one of the leaders in providing multi-channel cloud contact center software in order to meet the demands of today’s enterprise businesses. Hosted on AWS, 3CLogic is able to provide seamless integration with other cloud-based solutions so organizations can easily migrate from cloud or premise-based platforms without interrupting their current business workflow. Banking on their reputation, 3CLogic is able to provide reliability, system flexibility, scalability, and security to be a top provider.
Innovative Solutions
3CLogic offers a number of features that are innovative for contact centers that focus on both inbound and outbound calling. Some of the perks included in their features are conference calling, call scripting, chat, ACD, barge-in, skills based routing, customer history database, multiple dialers, and many more.
Provides Flexible Options
3CLogic offers call centers that are either hosted by the provider or available on premise. Call center solutions are powered by either 3CLogic or V-TAG software. This way, companies get better services without having to sacrifice quality.
Excellent Customer Support
3CLogic offers a number of ways for customers to get assistance. One way they can do this is through the 'Frequently Asked Questions' section on their website. Otherwise, consumers can check user guides, troubleshooting forums, or get in touch with 3CLogic support representatives through live chat, phone, or email.
3CLogic Blended Call Center Solution
With 3CLogic's blended solution, you get the best on-demand call center to help your agents stay busy and productive. The blended business solutions seamlessly combines the best (and most needed) features of both inbound and outbound calls. With tools like automatic call distribution, call recordings and playback, click-to-call, and more, the blended call center solution from 3CLogic will help your company stay efficient and effective.
This plan is available in the following countries: United States, Canada, Puerto Rico, U.S. Virgin IslandsPlan Pricing & basic Information
- Minutes: Unlimited
- N/A
- Long Distance: N/A
- International: N/A
- Set-up Fee: $0.00
- Termination Fee: $0.00
Number Availability & Details
- Virtual Numbers
Equipment Options
- SIP/BYOD
Equipment Options
- Account Management
- Auto Attendant
- Auto Forwarding
- Barge-in
- Call Conferencing
- Call Hold
- Call Transfer
- Click-to-call
- Control Panel
- Voicemail
Blended
With 3CLogic's blended solution, you get the best on-demand call center to help your agents stay...
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Compare Features Side-by-Side by plan.
- 3-way-calling
- 411
- Account Management
- Address Book
- Attendant Console
- Auto Attendant
- Auto Forwarding
- Barge-in
- Call Blocking
- Call Center
- Call Conferencing
- Call Forwarding
- Call Hold
- Call Transfer
- Call Waiting
- Caller ID
- Click-to-call
- Control Panel
- Distinctive Ring
- Diversion Inhibitor
- Do Not Disturb
- E911
- Enhanced Voicemail
- Extensions
- Find Me/Follow Me
- Hook Flash
- Hunt Groups
- International Blocking
- Multi-Ring
- Music on Hold
- Outlook
- PC to Phone Calls
- Professional Greeting
- Redialing
- Remote Office
- Speed Dialing
- Voicemail
- Voicemail to Email