I am a new customer and so far not really happy. I was told and read that PP only locked the SIP porting of the adapter. And I now find the they lock the Administrators Login to the device. I have a SPA2102. If you are looking for a company that does not lock you out of your own device, this company is NOT for you. So far not too happy with Tech support wanted to "RUN" on the call because things are not working for the customer. If I found someone on my department Payroll who had this attitude and or mind set, they would be looking for another job. I guess now I will see how long it takes them to fix the things that are not working on my account, things that I am paying for. I will update this in a few days so that it is a fair review.