This review form is tough to understand but Id like to share my experience with Nextiva. I was using Packet8 since last May (2008). My service was fine, I had occasional quality problems. The service with Packet8 was down for sometime during the summer as well as in January - I've noticed a total of about 25 hours down in just 11 months. This includes my last experience on wednesday, which was april fools. It was not a prank though. My service didn't work in the morning and I decided it was time to cut them off. I switched to Nextiva the next day and today is my second day using their service. I still havent gotten the phones from them but something tells me they are far better. Customer service has been helpful and they did a good job of guiding me on what to expect. I like Nextiva so far, I won't ever say the same for Packet8.