Nobody likes to be kept waiting--especially not customers eager to buy a product or service, or those with urgent concerns or inquiries.

If you’re switching from a traditional phone system to a VoIP business phone service, there are several things you’ll want to consider beforehand in order to enjoy the best call quality and the...

Whether you’re upgrading to a larger building or downsizing to a smaller space, changing office locations can be a headache.

Few things are more frustrating than being put on hold on a help line -- with the exception of bad hold music or being unnecessarily transferred from one agent to another.